If you need to update your shipping address, please email us immediately at info@solivano.com with your name and order number. While we’ll do our best to process your request, we cannot guarantee changes once your order has been packed or shipped.

Our processing time is 1–2 business days. Orders are processed Monday through Friday, excluding major holidays.

Depending on the size and contents of your order, it may be shipped in multiple packages. If this happens, you will receive tracking information for each package.

You can return items within 14 days of delivery. Returned products must be unused, unwashed, and in original condition.

Simply contact our customer support with your order number and reason for return at info@solivano.com. We’ll guide you through the process.

Yes, if your return is approved, you’ll receive a full refund to your original payment method.

Once we receive and check the returned item, refunds are processed within 7 days.

Customers are responsible for return shipping costs unless the item was damaged or incorrect.