Shipping policy

Who We Are

Solivano ("we," "us," or "our") operates the website https://solivano.com (the “Site”).

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

✅ Free Delivery: We offer free shipping on all orders.

Shipping Range

🌍 Delivery Area: We ship to the United States and other international destinations.

Order Processing Time

🕒 Processing Time: Orders are processed within 1–2 business days, Monday to Friday.
⏰ Cut-off Time: Orders placed before 22:00 (GMT+00:00) will be processed the same day; orders placed after this time will be processed on the next business day.
❌ No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

📦 Estimated Delivery: Orders typically arrive within 5-7 business days after processing, depending on your location.

Shipping Process

🚚 Courier Services: We use trusted carriers such as USPS, Royal Mail, and other local postal services.
🔍 Tracking Information: Once your order has shipped, you will receive an email with tracking details so you can follow your delivery in real time.

Lost or Damaged Items

💥 Damaged Orders: If your order arrives damaged, please contact us within 48 hours of delivery to initiate a resolution.
📭 Lost Orders: If your order appears lost or has not arrived within the expected timeframe, contact us immediately for assistance.

Returns

↩️ For detailed return instructions, please refer to our Returns Policy.

Contact Us

If you have any questions or concerns about this Shipping Policy, please contact us:

📧 Email: info@solivano.com

📞 Phone: +44 7846 683939

🏢 Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

🕘 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+01:00)